--- title: Add Live Chat description: adding live chat via crisp --- [Skip to content](https://support.encorepro.com/add-live-chat#main-content) [Get Help](https://support.encorepro.com/kb-tickets/new?hsLang=en) [Customer portal](https://support.encorepro.com/portal?hsLang=en) [![EP Support](https://support.encorepro.com/hs-fs/hubfs/EP%20Support.png?width=175&height=43&name=EP%20Support.png)](https://support.activitystream.com/?hsLang=en) - [Encore Pro](https://support.encorepro.com/) - Yesplan Show submenu for Yesplan - [Manual](https://manual.yesplan.be) - [Learning](https://learning.yesplan.be) - Legacy Tools Show submenu for Legacy Tools - [Activity Stream](https://support.encorepro.com/activity-stream) - [crowdEngage](https://support.encorepro.com/crowdengage) Open main navigation Close main navigation - [Encore Pro](https://support.encorepro.com/) - Yesplan Show submenu for Yesplan - [Manual](https://manual.yesplan.be) - [Learning](https://learning.yesplan.be) - Legacy Tools Show submenu for Legacy Tools - [Activity Stream](https://support.encorepro.com/activity-stream) - [crowdEngage](https://support.encorepro.com/crowdengage) - [Get Help](https://support.encorepro.com/kb-tickets/new) - [Customer portal](https://support.encorepro.com/portal) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.encorepro.com/?hsLang=en) 2. [crowdEngage](https://support.encorepro.com/crowdengage?hsLang=en) 3. [Mobile Ticket](https://support.encorepro.com/crowdengage?hsLang=en#mobile-ticket) # Add Live Chat ## Let customers message your team straight from their mobile ticket to answer any last minute questions. What it does Once connected, a **message button** appears on the mobile ticket (and the pre-orders page). Customers tap it to start a conversation with you for quick answers to the usual pre-show questions. crowdEngage uses Crisp for this. It has free levels and does everything you need but if you already use another chat bot, get in touch with support about the possibility of integration. Pick a Crisp plan 1. Sign up at [Crisp](https://crisp.chat/en/pricing/). 2. Start with the free **Basic** plan — it gives you two staff logins, which is plenty to try it. If you end up leaning on it, **Pro** or **Ultimate** add more advanced features. Not sure which fits? Ask the crowdEngage support team — happy to talk it through. Get your Website ID and send it to us 1. In Crisp, click the **Settings** cog on the left 2. Click **Website Settings**. 3. Click the **Settings** button 4. Expand **Setup instructions** and copy the **Website ID** 5. Email that Website ID to **support@encorepro.com** and we'll add it to your account. Once it's added, customers can start chatting with you from their mobile tickets and pre-order pages. Worth knowing You might later add the same Crisp chat to your **main website** — that's a job for your web team, and a decision for another day. 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