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Add live chat

Let customers message your team straight from their mobile ticket, so a "where do I collect?" gets answered in seconds instead of a queue. crowdEngage does this through Crisp, a live-chat service with a free tier. This one's mostly self-serve — you grab an ID from Crisp and send it to us.

What it does

Once connected, a message button appears on the mobile ticket (and the pre-orders page). Customers tap it to start a conversation with you — quick answers for them, and a useful read on what your audience actually asks.

Pick a Crisp plan
  1. Sign up at Crisp.
  2. Start with the free Basic plan — it gives you two staff logins, which is plenty to try it. If you end up leaning on it, Pro or Ultimate add more advanced features. Not sure which fits? Ask the crowdEngage support team — happy to talk it through.
Get your Website ID and send it to us
  1. In Crisp, click the Settings cog on the left
  2. Click Website Settings. 
  3. Click the Settings button
  4. Expand Setup instructions and copy the Website ID
  5. Email that Website ID to support@encorepro.com and we'll add it to your account.

Once it's added, customers can start chatting with you from their mobile tickets and pre-order pages.

Worth knowing

You might later add the same Crisp chat to your main website — that's a job for your web team, and a decision for another day. Not required for the mobile ticket to work.