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Check Sent Messages & Delivery

Confirm a text actually went out, see the exact message a customer received, and check how a performance's messaging is doing. 

See what's been sent

Go to Messaging → Sent Messages. It lists every text sent in the last 30 days.

  • Click the arrow on a message to see the exact text that went out and the time crowdEngage processed it.
  • Search by customer surname or mobile number. If crowdEngage attempted the message in the last 30 days, it shows here.

    crowdEngage - Sent Messages
When a message shows as sent but the customer didn't get it

Rarely, crowdEngage sends the text but the customer's mobile carrier rejects it — nothing on your end. If a message is listed here but the customer says it never arrived, contact support (support@encorepro.com) and we'll check with the messaging provider.

Check delivery for a whole performance

To see how a performance's messaging performed, go to Events, open the event, and click into the individual performance. You'll see, for that performance:

  • tickets sold,
  • customers contacted by text,
  • customers contacted by email,
  • how many clicked the mobile ticket link.

    crowdEngage - Instance Detail

That click number is the one to watch — it's the count of people who actually opened their ticket, and it's the clearest read on whether your pre-show message is doing its job.

Good to know
  • Sent Messages is SMS. For email performance, use the per-performance stats above.
  • 30-day window. Older than that won't appear in the list.

Help: support@encorepro.com