--- title: Check Sent Messages & Delivery description: how to check message delivery rates --- [Skip to content](https://support.encorepro.com/check-sent-messages-delivery#main-content) [Get Help](https://support.encorepro.com/kb-tickets/new?hsLang=en) [Customer portal](https://support.encorepro.com/portal?hsLang=en) [![EP Support](https://support.encorepro.com/hs-fs/hubfs/EP%20Support.png?width=175&height=43&name=EP%20Support.png)](https://support.activitystream.com/?hsLang=en) - [Encore Pro](https://support.encorepro.com/) - Yesplan Show submenu for Yesplan - [Manual](https://manual.yesplan.be) - [Learning](https://learning.yesplan.be) - [Portal](https://support.encorepro.com/portal) - Legacy Tools Show submenu for Legacy Tools - [Activity Stream](https://support.encorepro.com/activity-stream) - [crowdEngage](https://support.encorepro.com/crowdengage) Open main navigation Close main navigation - [Encore Pro](https://support.encorepro.com/) - Yesplan Show submenu for Yesplan - [Manual](https://manual.yesplan.be) - [Learning](https://learning.yesplan.be) - [Portal](https://support.encorepro.com/portal) - Legacy Tools Show submenu for Legacy Tools - [Activity Stream](https://support.encorepro.com/activity-stream) - [crowdEngage](https://support.encorepro.com/crowdengage) - [Get Help](https://support.encorepro.com/kb-tickets/new) - [Customer portal](https://support.encorepro.com/portal) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.encorepro.com/?hsLang=en) 2. [crowdEngage](https://support.encorepro.com/crowdengage?hsLang=en) 3. [Messaging](https://support.encorepro.com/crowdengage?hsLang=en#messaging-1) # Check Sent Messages & Delivery ## Confirm a text actually went out, see the exact message a customer received, and check how a performance's messaging is doing. See what's been sent Go to **Messaging → Sent Messages**. It lists every text sent in the **last 30 days**. - Click the **arrow** on a message to see the exact text that went out and the time crowdEngage processed it. - **Search** by customer surname or mobile number. If crowdEngage attempted the message in the last 30 days, it shows here. `` ![crowdEngage - Sent Messages](https://support.encorepro.com/hs-fs/hubfs/Screenshot%202026-08-05%20at%2014-34-45%20crowdEngage.png?width=670&height=359&name=Screenshot%202026-08-05%20at%2014-34-45%20crowdEngage.png) When a message shows as sent but the customer didn't get it Rarely, crowdEngage sends the text but the customer's **mobile carrier rejects it** — nothing on your end. If a message is listed here but the customer says it never arrived, contact support (support@encorepro.com) and we'll check with the messaging provider. Check delivery for a whole performance To see how a performance's messaging performed, go to **Events**, open the event, and click into the individual performance. You'll see, for that performance: - tickets sold, - customers contacted by **text**, - customers contacted by **email**, - how many **clicked** the mobile ticket link.`` ![crowdEngage - Instance Detail](https://support.encorepro.com/hs-fs/hubfs/Screenshot%202026-08-05%20at%2014-35-44%20crowdEngage.png?width=670&height=359&name=Screenshot%202026-08-05%20at%2014-35-44%20crowdEngage.png) That click number is the one to watch — it's the count of people who actually opened their ticket, and it's the clearest read on whether your pre-show message is doing its job. Good to know - **Sent Messages is SMS.** For email performance, use the per-performance stats above. - **30-day window.** Older than that won't appear in the list. *Help: support@encorepro.com* - [Get Started](https://support.encorepro.com/get-started?hsLang=en) - [Shows](https://support.encorepro.com/shows?hsLang=en) - [Audience](https://support.encorepro.com/audience?hsLang=en#main-content) - [Segments](https://support.encorepro.com/audience?hsLang=en#segments) - [Lists](https://support.encorepro.com/audience?hsLang=en#lists) - [Campaigns](https://support.encorepro.com/campaigns?hsLang=en#main-content) - [Email](https://support.encorepro.com/campaigns?hsLang=en#email) - [SMS](https://support.encorepro.com/campaigns?hsLang=en#sms) - [Lead Capture](https://support.encorepro.com/campaigns?hsLang=en#lead-capture) - [Automations](https://support.encorepro.com/automations?hsLang=en) - [Dashboards](https://support.encorepro.com/dashboards?hsLang=en) - [Yesplan](https://support.encorepro.com/yesplan?hsLang=en) - [Activity Stream](https://support.encorepro.com/activity-stream?hsLang=en#main-content) - [Access & Navigation](https://support.encorepro.com/activity-stream?hsLang=en#access-navigation) - [Dashboards & Overviews](https://support.encorepro.com/activity-stream?hsLang=en#dashboards-overviews) - [Customers & Segmentation](https://support.encorepro.com/activity-stream?hsLang=en#customers-segmentation) - [Campaigns & Email](https://support.encorepro.com/activity-stream?hsLang=en#campaigns-email) - [Working with Activity Stream](https://support.encorepro.com/activity-stream?hsLang=en#working-with-activity-stream) - [Integrations](https://support.encorepro.com/activity-stream?hsLang=en#integrations) - [crowdEngage](https://support.encorepro.com/crowdengage?hsLang=en#main-content) - [Messaging](https://support.encorepro.com/crowdengage?hsLang=en#messaging-1) - [Preorders](https://support.encorepro.com/crowdengage?hsLang=en#preorders) - [Mobile Ticket](https://support.encorepro.com/crowdengage?hsLang=en#mobile-ticket) - [Templating](https://support.encorepro.com/crowdengage?hsLang=en#templating) - [Resources](https://support.encorepro.com/crowdengage?hsLang=en#resources) [![encore-logo-black-1](https://support.encorepro.com/hs-fs/hubfs/encore-logo-black-1.png?width=200&height=30&name=encore-logo-black-1.png "encore-logo-black-1")](https://www.activitystream.com) [mailto:support@activitystream.com](mailto:support@activitystream.com) Copyright © 2026, Encore Pro