--- title: Connect a Payment Processor description: how to add a payment processor --- [Skip to content](https://support.encorepro.com/connect-a-payment-processor#main-content) [Get Help](https://support.encorepro.com/kb-tickets/new?hsLang=en) [Customer portal](https://support.encorepro.com/portal?hsLang=en) [![EP Support](https://support.encorepro.com/hs-fs/hubfs/EP%20Support.png?width=175&height=43&name=EP%20Support.png)](https://support.activitystream.com/?hsLang=en) - [Encore Pro](https://support.encorepro.com/) - Yesplan Show submenu for Yesplan - [Manual](https://manual.yesplan.be) - [Learning](https://learning.yesplan.be) - [Portal](https://support.encorepro.com/portal) - Legacy Tools Show submenu for Legacy Tools - [Activity Stream](https://support.encorepro.com/activity-stream) - [crowdEngage](https://support.encorepro.com/crowdengage) Open main navigation Close main navigation - [Encore Pro](https://support.encorepro.com/) - Yesplan Show submenu for Yesplan - [Manual](https://manual.yesplan.be) - [Learning](https://learning.yesplan.be) - [Portal](https://support.encorepro.com/portal) - Legacy Tools Show submenu for Legacy Tools - [Activity Stream](https://support.encorepro.com/activity-stream) - [crowdEngage](https://support.encorepro.com/crowdengage) - [Get Help](https://support.encorepro.com/kb-tickets/new) - [Customer portal](https://support.encorepro.com/portal) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.encorepro.com/?hsLang=en) 2. [crowdEngage](https://support.encorepro.com/crowdengage?hsLang=en) 3. [Preorders](https://support.encorepro.com/crowdengage?hsLang=en#preorders) # Connect a Payment Processor ## crowdEngage takes card payments from your customers through a connected payment processor. You connect one account and it can be used for preorders and donations, with each kept as its own line item so everything reconciles cleanly within your bank account. Stripe is the recommended processor, and you connect it yourself. Before you start You'll need a Stripe account. If you don't have one, create it at [Stripe](https://dashboard.stripe.com/register) first and have your login ready. A dormant Stripe account can be reactivated and reused. Connect Stripe In crowdEngage, go to **Settings → Payment Processing Accounts → Add Processing Account**. Sign in to link your Stripe account, give it a clear name so it's easy to identify later, and save. That's the connection made — it's yours to manage from here, with nothing routed through us. What it powers Once Stripe is connected, it handles: - **Donations** through the donation button on the mobile ticket - **Concessions and preorders** through your menus - **Seat upgrades** (Spektrix customers) — collecting the difference when a customer upgrades crowdEngage keeps these as distinct line items, and the dashboard gives each stream its own controls, so you can tell at a glance what came from where. Payouts and reconciliation Funds land in your bank account **net of Stripe's processing fee**, so build that fee into your reconciliation rather than expecting the gross. Your **first** payout can take up to about a week while the account settles; later ones are quicker. Refunds run through Stripe from the crowdEngage dashboard — open the order and use the Stripe button. Test before you go live Run one small **live** transaction before you switch anything on for customers — a $1 donation, say. Confirm it lands in Stripe, then refund it to confirm that side works too. Two minutes now saves a bad surprise on a sold house. Other processors If Stripe isn't an option, we support other processors through our **Shuttle** gateway. The reason we recommend Stripe is that this is the only provider where we can use apple and google pay. However if you want to use a different one we can help set this up. 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