Connect a Payment Processor
crowdEngage takes card payments from your customers through a connected payment processor. You connect one account and it can be used for preorders and donations, with each kept as its own line item so everything reconciles cleanly within your bank account. Stripe is the recommended processor, and you connect it yourself.
You'll need a Stripe account. If you don't have one, create it at Stripe first and have your login ready. A dormant Stripe account can be reactivated and reused.
Connect StripeIn crowdEngage, go to Settings → Payment Processing Accounts → Add Processing Account. Sign in to link your Stripe account, give it a clear name so it's easy to identify later, and save.
That's the connection made — it's yours to manage from here, with nothing routed through us.
What it powersOnce Stripe is connected, it handles:
- Donations through the donation button on the mobile ticket
- Concessions and preorders through your menus
- Seat upgrades (Spektrix customers) — collecting the difference when a customer upgrades
crowdEngage keeps these as distinct line items, and the dashboard gives each stream its own controls, so you can tell at a glance what came from where.
Payouts and reconciliationFunds land in your bank account net of Stripe's processing fee, so build that fee into your reconciliation rather than expecting the gross. Your first payout can take up to about a week while the account settles; later ones are quicker.
Refunds run through Stripe from the crowdEngage dashboard — open the order and use the Stripe button.
Test before you go liveRun one small live transaction before you switch anything on for customers — a $1 donation, say. Confirm it lands in Stripe, then refund it to confirm that side works too. Two minutes now saves a bad surprise on a sold house.
Other processorsIf Stripe isn't an option, we support other processors through our Shuttle gateway. The reason we recommend Stripe is that this is the only provider where we can use apple and google pay. However if you want to use a different one we can help set this up. It's done in a similar way on the crowdEngage dashboard.
Help: support@encorepro.com