--- title: "Troubleshooting: Login Issues" description: Troubleshooting Activity Stream Login Issues --- [Skip to content](https://support.encorepro.com/troubleshooting-login-issues#main-content) [Get Help](https://support.encorepro.com/kb-tickets/new?hsLang=en) [Customer portal](https://support.encorepro.com/portal?hsLang=en) [![EP Support](https://support.encorepro.com/hs-fs/hubfs/EP%20Support.png?width=175&height=43&name=EP%20Support.png)](https://support.activitystream.com/?hsLang=en) - [Encore Pro](https://support.encorepro.com/) - Yesplan Show submenu for Yesplan - [Manual](https://manual.yesplan.be) - [Learning](https://learning.yesplan.be) - Legacy Tools Show submenu for Legacy Tools - [Activity Stream](https://support.encorepro.com/activity-stream) - [crowdEngage](https://support.encorepro.com/crowdengage) - [Integration Guides](https://support.encorepro.com/ticketing-integration-guides-tessitura-and-spektrix) Open main navigation Close main navigation - [Encore Pro](https://support.encorepro.com/) - Yesplan Show submenu for Yesplan - [Manual](https://manual.yesplan.be) - [Learning](https://learning.yesplan.be) - Legacy Tools Show submenu for Legacy Tools - [Activity Stream](https://support.encorepro.com/activity-stream) - [crowdEngage](https://support.encorepro.com/crowdengage) - [Integration Guides](https://support.encorepro.com/ticketing-integration-guides-tessitura-and-spektrix) - [Get Help](https://support.encorepro.com/kb-tickets/new) - [Customer portal](https://support.encorepro.com/portal) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.encorepro.com/?hsLang=en) 2. [Activity Stream](https://support.encorepro.com/activity-stream?hsLang=en) 3. [Access & Navigation](https://support.encorepro.com/activity-stream?hsLang=en#access-navigation) # Troubleshooting: Login Issues ## There are a few common reasons that a user cannot login. If these solutions don't allow users to login, please reach out to support@activitystream.com. Users sometimes face different issues during the log-in. Here are the most common issues and solutions: ### Dashboards Never Load After Login 1. Try refreshing the screen and/or waiting 5 minutes: ![](https://d2x3xhvgiqkx42.cloudfront.net/6ba0af44-2518-4743-8c5b-e9768592ccc5/bacc83fe-2e94-4368-9298-3ce83626e7fb/2021/09/22/87bdd118-d523-44c1-b476-b9829e944226/ec833097-f368-435b-88bf-3695fd04a8cb.gif) 2. **Internet Explorer** or **Opera** often cause thi issue, as they don't support modern javascript versions. Please use Activity Stream on **Firefox, Chrome, or Edge.** 3. An extension may be blocking access to the platform. Try accessing the platform through **Incognito mode**. If this helps, please reach out to  [support@activitystream.com](mailto:support@activitystream.com) so we can identify extensions cause this and troubleshoot further. 4. If the error persists, please reach out to us at [support@activitystream.com](mailto:support@activitystream.com) and we will investigate.   ### "Oops!, something went wrong" Error Message If this error appears during login, this is probably linked to an error in the bookmarked URL. ![image-1.png](https://activitystreamhelp.zendesk.com/guide-media/01GV9CHW93VVT0PCB3HX8P9EHC) It could be that the bookmarked URL is directing to a dashboard that included an old feature or element that is no longer in use in Activity Stream. Please use the URL sent in the Activity Stream welcome email for access.  - [Get Started](https://support.encorepro.com/get-started?hsLang=en#main-content) - [Settings](https://support.encorepro.com/get-started?hsLang=en#settings) - [Shows](https://support.encorepro.com/shows?hsLang=en) - [Audience](https://support.encorepro.com/audience?hsLang=en#main-content) - [Segments](https://support.encorepro.com/audience?hsLang=en#segments) - [Lists](https://support.encorepro.com/audience?hsLang=en#lists) - [Campaigns](https://support.encorepro.com/campaigns?hsLang=en#main-content) - [Email](https://support.encorepro.com/campaigns?hsLang=en#email) - [SMS](https://support.encorepro.com/campaigns?hsLang=en#sms) - [Lead Capture](https://support.encorepro.com/campaigns?hsLang=en#lead-capture) - [Automations](https://support.encorepro.com/automations?hsLang=en) - [Dashboards](https://support.encorepro.com/dashboards?hsLang=en) - [SMS Setup](https://support.encorepro.com/sms-setup?hsLang=en) - [Yesplan](https://support.encorepro.com/yesplan?hsLang=en) - [Integrations](https://support.encorepro.com/integrations?hsLang=en) - [Activity Stream](https://support.encorepro.com/activity-stream?hsLang=en#main-content) - [Access & Navigation](https://support.encorepro.com/activity-stream?hsLang=en#access-navigation) - [Dashboards & Overviews](https://support.encorepro.com/activity-stream?hsLang=en#dashboards-overviews) - [Customers & Segmentation](https://support.encorepro.com/activity-stream?hsLang=en#customers-segmentation) - [Campaigns & Email](https://support.encorepro.com/activity-stream?hsLang=en#campaigns-email) - [Working with Activity Stream](https://support.encorepro.com/activity-stream?hsLang=en#working-with-activity-stream) - [Integrations](https://support.encorepro.com/activity-stream?hsLang=en#integrations) - [crowdEngage](https://support.encorepro.com/crowdengage?hsLang=en#main-content) - [Messaging](https://support.encorepro.com/crowdengage?hsLang=en#messaging-1) - [Preorders](https://support.encorepro.com/crowdengage?hsLang=en#preorders) - [Mobile Ticket](https://support.encorepro.com/crowdengage?hsLang=en#mobile-ticket) - [Templating](https://support.encorepro.com/crowdengage?hsLang=en#templating) - [Resources](https://support.encorepro.com/crowdengage?hsLang=en#resources) [![encore-logo-black-1](https://support.encorepro.com/hs-fs/hubfs/encore-logo-black-1.png?width=200&height=30&name=encore-logo-black-1.png "encore-logo-black-1")](https://www.activitystream.com) [mailto:support@activitystream.com](mailto:support@activitystream.com) Copyright © 2026, Encore Pro