Find a ticket
Open Ticket Search and search by:
- Order ID — brings up the ticket for that order.
- Customer ID — brings up a list of that customer's recent tickets.
You can also search for membership cards, if those are being sent via automations.
The ticket that opens is a live version of what the customer sees — so it's good for more than looking:
- Preview a change. Checking new branding, a new attribute, an updated donations tab? Pull up a real ticket and see it as a customer would, before anyone else does.
- Help a stuck customer. Walk them through it, or demo how something works, from the same screen they're on.
- Order for them. Place a pre-order on their behalf if they're struggling with it.
- Resend a ticket or membership card. Copy the link to your clipboard and send it from your own email.
If it's not working
- No results. Check you're using an order or customer ID (not a name), and that the ID matches your ticketing system.
- Ticket doesn't reflect a recent change. It's a live view — if a change isn't showing, confirm it actually saved on your end, then contact support@encorepro.com.
Help: support@encorepro.com