--- title: Welcome, STOP and HELP replies and sample messages description: Welcome, STOP and HELP replies and sample messages --- [Skip to content](https://support.encorepro.com/welcome-stop-and-help-replies-and-sample-messages#main-content) [Get Help](https://support.encorepro.com/kb-tickets/new?hsLang=en) [Customer portal](https://support.encorepro.com/portal?hsLang=en) [![EP Support](https://support.encorepro.com/hs-fs/hubfs/EP%20Support.png?width=175&height=43&name=EP%20Support.png)](https://support.activitystream.com/?hsLang=en) - [Encore Pro](https://support.encorepro.com/) - Yesplan Show submenu for Yesplan - [Manual](https://manual.yesplan.be) - [Learning](https://learning.yesplan.be) - Legacy Tools Show submenu for Legacy Tools - [Activity Stream](https://support.encorepro.com/activity-stream) - [crowdEngage](https://support.encorepro.com/crowdengage) - [Integration Guides](https://support.encorepro.com/ticketing-integration-guides-tessitura-and-spektrix) Open main navigation Close main navigation - [Encore Pro](https://support.encorepro.com/) - Yesplan Show submenu for Yesplan - [Manual](https://manual.yesplan.be) - [Learning](https://learning.yesplan.be) - Legacy Tools Show submenu for Legacy Tools - [Activity Stream](https://support.encorepro.com/activity-stream) - [crowdEngage](https://support.encorepro.com/crowdengage) - [Integration Guides](https://support.encorepro.com/ticketing-integration-guides-tessitura-and-spektrix) - [Get Help](https://support.encorepro.com/kb-tickets/new) - [Customer portal](https://support.encorepro.com/portal) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.encorepro.com/?hsLang=en) 2. [SMS Setup](https://support.encorepro.com/sms-setup?hsLang=en) # Welcome, STOP and HELP replies and sample messages ## Three automatic replies are submitted to the carriers with your registration and checked item by item. Tell us the wording you want for each, or ask us for a draft. ### The three replies | Reply | When it's sent | Must include | Example | | --- | --- | --- | --- | | Welcome | Right after someone signs up, before any other text | Your name, what they signed up for, frequency, "message and data rates may apply," how to get help, how to stop | \[Venue\]: You're signed up for show news and offers. Up to \[X\] msgs a month. Msg & data rates may apply. Reply HELP for help, STOP to opt out. | | STOP | When someone texts STOP | Your name, confirmation that they're opted out, confirmation that no more texts will be sent | \[Venue\]: You're unsubscribed. We won't text you again. Reply START to rejoin. | | HELP | When someone texts HELP | Your name and a way to reach a person: an email, a toll-free number or a web address | \[Venue\]: Need help? Email \[box office email\] or call \[box office phone\]. | After the STOP confirmation, nothing else is sent to that number. ### Sample messages Registration includes a few examples of the texts you'll send, and they need to match what you told the carriers. - Include one sample for each kind of text you listed. If you plan to send both service reminders and promotions, include both. - Put your organization's name in every message, and add "Reply STOP to opt out" to promotional ones. - If your texts include links, show a link in at least one sample, using your own domain. Public link shorteners such as bit.ly are not accepted. - If a text includes a phone number other than your HELP contact, show that in a sample too. - Use the same organization name and website domain you registered under. ### Two samples to adapt: > \[Venue\]: Spring series is on sale now. Tickets: \[yourdomain.org/spring\]. Reply STOP to opt out. > \[Venue\]: Tonight's doors open at 6:30. Entrances and parking: \[yourdomain.org/visit\]. Reply STOP to opt out. --- *This article is general guidance, not legal advice. Your counsel should review anything you publish. The requirements come from Bird and the carriers and can change. 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