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Message template examples

Starting points, not scripts. These are the messages our clients actually send — copy one, swap in your details, and edit it to sound like your venue. Every tag fills itself in per customer.

Pre-show

Short and useful, with the ticket link early:

, here are your tickets for  at  today:  Don't forget to pre-order your interval drinks using the link above — we'll bring them to your seat. 
, here are your tickets for  on  at :  Order ahead and skip the bar queue — tap the link to browse our menus and place your order. 

With automatic singular/plural on "ticket":

! Tap here to see your  for  on  at :  

With a door that changes by seating area and a worked-out arrival time:

Please arrive from  and use the main entrance. The Dress Circle Bar opens one hour before the show. 

See [Change a message with if/else] for how that door logic works.

Pre-visit (day before)
,  is tomorrow and we can't wait to see you. A few things to know before you arrive — please have a look at our pre-visit FAQ:  If you need parking, book it ahead — the link's on a tab in your mobile ticket. See you tomorrow!  Post-show
, We hope you enjoyed  tonight. If you have five minutes, we'd love your feedback in the short survey below — it helps us make every visit better. (survey link)  Cancellation
We're sorry to let you know that  this evening has been cancelled. We'll be in touch shortly to arrange a refund or rebooking. For anything urgent, call the box office on 0000 000 0000. 

This list isn't exhaustive — it's a running start. Want help shaping a template to your venue? Email support@encorepro.com.